On September 7th, Equifax, one of the largest credit agencies in the United States, confirmed they had suffered a major data breach that could potentially impact 143 million Americans. Equifax has established a dedicated website, www.equifaxesecurity2017.com, that contains information about the incident and information to help consumers determine if their personal information may have been potentially impacted.

**If at any time you notice unauthorized activity on your accounts, please contact your local banking office immediately. For everyday tips on protecting your personal information CLICK HERE. 

Routing Number 091901202

Sí. Payments are sent on the day they are scheduled. This means that standard overdraft fees may apply if there are not sufficient funds in your account to cover the payment(s).
 

Sí. Mobile Deposit limits apply to per check amounts as well as a daily total limit of $25,000.00 for overall deposits.

No, Online Banking is free.
 

Yes, the app currently supports Google Pay™ and Apple Pay®.

Sí. To add a new payee to your list, log into our Mobile Banking app to access this Bill Pay feature.

Yes, with our external transfer service you can transfer funds to and from your accounts at other U.S. financial institutions.
 

Alerts can be received via email, text message, or through online banking.
 
 

Sí. International transactions can be blocked under location controls. All transactions outside of your specified country of residence will be blocked.

Yes, you can change a scheduled payment at any time before it is processed.

Sí.
 

You can enroll online or through our Mobile Banking app.  If you have questions about enrollment, contact customer support at 1-877-213-5172.

Setting up your alerts is easy. From your account dashboard, select “Alerts” from the navigation on the right. To add an alert, select a topic from the list, the type of alert you’d like to add, an amount if applicable, how you would like to receive the alert, then save.

From our Mobile app, simply select “Deposits” from the menu. Select account to deposit into, enter the amount of the deposit, and take photos of the front and back of the endorsed check using the camera on your mobile device. Then submit.

Standard transfers are available for no charge. There is a $7.50 fee for express payment.

Thank you for upgrading to our new mobile banking experience.  
 
You may encounter the following technical issues after this upgrade: 

• The My Cards page does not display the Card Details or Manage Card menu options
• You are unable to enable Face ID feature
• Fast Balances feature requires a reset after initial set up on the new app

If you are experiencing any of these issues, please uninstall the app and reinstall from your app store to restore functionality.

Frandsen in the Google Play store | Frandsen in the Apple App Store

Transfers are only available to accounts inside the United States.
 

Yes, multiple cards from our institution can be accessed via one Online or Mobile Banking.
 

Just log into Online or Mobile Banking, click “Payments,” and complete the enrollment form. Once you enroll in Bill Pay the service is available immediately.

The app can be found by searching for Frandsen Bank & Trust within your mobile device’s app store. Once downloaded, simply use your Online Banking credentials to log in.

Be sure that the back of the check is endorsed, as usual, and include the words “For Mobile Deposit only  Frandsen Bank & Trust” to identify the check as a Mobile Deposit.

There is no charge for using Alerts.
 

Online Banking lets you access checking, savings accounts, certificate of deposits, as well as any loans you may have with us.

The first time you log into the new online and mobile experience, your identity will be verified using a secondary contact method or two-factor authentication (2FA).
If you need help remembering your username or password, the links are directly below the log in fields.
It will be easier than ever for our customers to manage money, manage cards, make payments, and access statements from wherever they are.

Alerts are sent as push notifications on your device. The alerts will also appear under “Messages” in the app.

If you've forgotten your Online/Mobile Banking password, simply select the “Forgot Password?” option and follow the steps to reset your password. 

Payments can be set up as much as 365 days in advance. Recurring payments can be scheduled to occur over any period in the future, including indefinitely.
 

In order to make the transition as seamless as possible, please ensure you are able to login to online or mobile banking and confirm that your contact information is current. The first time you log into the new digital and mobile experience, a secondary contact method or two-factor authentication (2FA) will be used to verify your identity.

If you use face ID or your fingerprint to log in to mobile banking, you will need to set up those features after login. 

Quicken and Quickbooks Services will be interrupted for up to 5 business days after Oct. 28. Customers should complete a data file back up and final transaction prior to the update. You will also need to re-connect after launch. Additional resources will be made available to support you.

Account alerts are notifications sent to you when important events occur within your accounts.
 

You can set up both one-time and recurring transfers.
 

We recommend securely storing the check for 14 business days, then destroying the original paper check.

Simply log in to your Online Banking or Mobile app and tap “Cards” to get started.

Payments made to electronic payees are delivered within 2 days, while payments issued by check are delivered in 5 days. Note, when you schedule a payment the payment calendar indicates the earliest available payment date.

Our Mobile Banking service is free. Message and data rates may apply from your mobile service provider. Our standard fees will apply to other services accessed via Mobile Banking. 
 

You can set up alerts for low account balance, loan due dates, cleared deposits, general account information, and much more. Log into Online Banking and select the drop-down arrow from your name, Click on Alerts & Notifications to see all available alert options.
 

Any check drawn from a U.S. financial institution can be deposited. The following items cannot be deposited: international checks, U.S. saving bonds or postal money orders.

The links to online banking will remain at the top of FrandsenBank.com and will be automatically updated on Oct. 28, 2024. Users should update their individual browser bookmarks accordingly. 

• To remove an old link from your browser's bookmarks, toolbar, or favorites list, you can generally right-click on the bookmark, then select delete.
• Some browsers have a "star" icon at the end of the URL/web address, which you can click to toggle on and off of your favorites list. 
• Your browser will also have a menu option to manage favorites in the top navigation bar.

Control and alert settings take effect immediately.

Our Bill Pay service is available for no monthly fee as long as it is used once every 30 days.

Funds are normally received within two business days.

Bill Pay is fully secure. Security experts recommend Bill Pay to help protect against check fraud and identify theft. We use multiple layers of online security to protect your information.

Select the transaction to view its details. If it was an in-person transaction, you should see a Google Map of the actual location the transaction took place. If you still don’t recognize the purchase, you can reach out to the merchant from the phone number listed on this screen.

 Customers with the Mobiliti app will be prompted to download the update at login.

The new app, "Frandsen," will be available for download in the Apple App Store or Google Play Store.

 

The app allows you to set two travel plans at a time with a maximum duration of 21  days. If your trip exceeds this or you are travelling more than two times, you will need to update the app after each trip or after 21 days.

You can try to recover your password by clicking the "Forgot Password?" link below the login fields. If you are still unable to access your account digitally, please contact your local banker for support. 

You can make one-time or recurring payments through Bill Pay.

You may be able to log into your browser's preferences or settings to see your password.

For example, navigate to the top navigation of Microsoft Edge to activate the drop-down menu, then click on Settings. Look for "Passwords" in your profile section. Then, find "Frandsen Bank & Trust Bank" in your list of websites. 

From now on, it is NOT recommended to use a browser to save sensitive information. Please refer to our password best practices guide for more information on keeping your account secure.

If you still can't recover your password, click the "Forgot Password?" link below the login fields. 

To report a lost or stolen card, navigate to Cards, then follow the instructions under “Report Lost or Stolen.” Your card will be turned off to prevent unauthorized purchases. Recurring payments will still occur. Your new card will be sent to the address we have on file for you.

Bill Pay can only be used with a checking account.
 

Via Online or Mobile banking, you can lock or unlock your card if you suspect fraud or misplace your card. You can even report lost and/or stolen cards Even limit transactions by location, merchant, and transaction type to control how your card is used. Plus, set up alerts to stay informed.

If your Account Summary is inaccurate, you may submit a secure form to request or remove access for authorized accounts. 

Secure forms can be found in online and mobile banking by navigating to your profile. Click on Settings, then Secure Forms. Complete the  Account Settings form to request your desired changes.   

You can make payments to virtually anyone using our Bill Pay system. Exceptions include tax payments, court ordered payments, payments to payees outside the United States, or payments to other financial institutions for the purpose of making a deposit.
 

Our card management options allow you to:

• Lock/unlock your cards.
• Limit transactions by location, merchant, transaction type or dollar amount
• View subscriptions tied to a card and see where cards are stored online.
• Stay informed with alerts.
• View your spending via easy-to-read graphs.
• Get in-depth transaction details.
• Report lost or stolen cards.
• Review transactions for fraudulent activity
• Access your new card before receiving it in the mail.
• Activate your card when it arrives.
• Change your PIN
• Manage travel plans
• View your digital card

From the Mobile app you can also add cards to mobile wallets (Apple Pay® and/or Google Pay™)

The default search result for eStatements is six months. To search all four years of history, click the magnifying glass icon in the upper left corner of your eStatements page.

Verify in your App Store that you have the most current version of our app installed. If an update is needed, you will see “Update” in the App Store.
 

Alert settings will move over to the new system. However, push notifications will need to be re-established.

Secure Inbox will no longer be available in online and mobile banking. You will register an email or mobile device to receive alerts.

Transactions made with your cards are enriched and displayed. Teller transactions, wire transfers, and payments made via Bill Pay and ACH are not included. Enriched data includes the merchant’s name, logo, address and more.
 

Tutorials and FAQs are available on FrandsenBank.com. For one-on-one assistance, customers can call 1-877-213-5172.

“Recurring Payments” are those payments that happen repeatedly on a schedule, for example, streaming subscriptions, cellular bills, or other monthly bills you pay with your card. “Card on File” is a list of merchants who store your card information for future purchases, like online retailers or delivery apps.

Previously authorized recurring payments will not be affected by the card controls.
 

If you haven’t de-connected and reconnected your Web Connect, you may be unable to link to an existing account or be prompted to create/add a new account.

1. First, confirm that all accounts have been deactivated, including inactive (QuickBooks) or hidden (Quicken) accounts.
2. Then, if you’re working in QuickBooks, delete any downloaded transactions that do not match the register in the Online Banking Center. If you’re working in Quicken, delete the duplicate accounts.
3. Finally, repeat the reconnection steps.

Some customers may say their register is out of balance, or they are being asked to add an adjustment during reconciliation because duplicate transactions appear after the update.

• If duplicate transactions have not been added to the register, you can delete them individually.
• If transactions have already been added to the register, you can delete them individually or in groups.
• If there are too many transactions to delete individually, or it is difficult to follow the instructions to delete multiple transactions, restore your backup file and download the transactions again.

Visit the QuickBooks Knowledge Base Article for Delete transactions from the Online Banking Center: http://intuit.me/2DIAsRp

1. First, open the account register for the incorrectly linked account.
2. If the transactions have not yet been accepted into the QuickBooks register, delete them in the Online Banking Center. Then, deactivate the account.
3. If the transactions have already been added to the register in Quicken or QuickBooks, restore a backup.
4. Finally, repeat the reconnection steps. Be sure the customer links to the correct account when reconnecting.

Visit the Quicken Knowledge Base Article Handling Transactions in the Wrong Account: http://bit.ly/2lMnoV1